Our Experience Using Capitec & Capitec Business Bank
Capitec is a South African bank that has been growing rapidly in recent years. It is known for its low fees and convenient online banking platform. However, Capitec has also been the subject of many complaints from customers.
One of the most common complaints about Capitec is that its customer service is poor. Customers often complain that they have to wait on hold for long periods of time when they call customer service, and that they are often not able to get their issues resolved.
Another common complaint about Capitec is that it has high interest rates on its loans and credit cards. Customers often complain that they are paying too much interest on their Capitec loans, and that they are not able to get a good interest rate on their credit card.
Capitec has also been criticized for its overdraft fees. Customers often complain that they are charged high overdraft fees, even if they only overdraw their account by a small amount.
In addition to these specific complaints, Capitec has also been criticized for its overall business practices. Some customers complain that Capitec is too aggressive in its marketing, and that it is not transparent about its fees. Others complain that Capitec is not a responsible lender, and that it is willing to lend money to people who are not able to afford to repay it.
Overall, there are a number of complaints about Capitec. While the bank has a number of positive features, it is important to be aware of the potential drawbacks before opening an account with Capitec.
Here are some specific examples of complaints that people have made about Capitec:
- “I had to wait on hold for over an hour when I called customer service.”
- “I was charged a high interest rate on my loan.”
- “I was charged a high overdraft fee.”
- “I was not able to get my issue resolved with customer service.”
- “I feel like Capitec is too aggressive in its marketing.”
- “I feel like Capitec is not transparent about its fees.”
- “I feel like Capitec is not a responsible lender.”
If you are considering opening an account with Capitec, it is important to weigh the pros and cons carefully. While the bank has a number of positive features, it is also important to be aware of the potential drawbacks.
